1.Introduction
Nexora Investments ("the Company", "we", "our", or "us") is committed to protecting the privacy, confidentiality, and security of personal information collected from clients, prospective clients, website visitors, and business partners.
This Privacy Policy explains how personal information is collected, processed, stored, shared, and protected when individuals access our website, register trading accounts, use our trading platforms, or communicate with our representatives.
We process personal information in accordance with applicable data protection legislation and our legitimate operational, contractual, and regulatory obligations.
2.Scope of the Policy
This Policy applies to personal information collected through Nexora Investments' website, trading platforms, mobile applications, client portals, support channels, and associated services.
It applies to both existing and prospective clients, including individuals acting on behalf of corporate customers.
This Policy should be read alongside the Company's Terms and Conditions and AML/KYC Policy.
3.Personal Information Collected
Nexora Investments may collect the following categories of personal information:
Identification Information
- Full legal name
- Date of birth
- Nationality
- Residential address
- Identification document details
- Contact information
Financial Information
- Deposit and withdrawal history
- Payment account information
- Trading account balances
- Transaction records
- Financial experience and investment objectives
- Source of funds and financial background
Technical Information
- IP addresses
- Device identifiers
- Browser information
- Operating system
- Login activity
- Website usage data
- Cookies and session information
Communication Records
- Emails
- Support requests
- Telephone communications
- Live chat messages
- Client correspondence
Where permitted by applicable law, communications may be recorded for security, quality assurance, dispute resolution, and regulatory purposes.
4.Collection of Information
Personal information may be obtained directly from clients during registration, verification, trading activity, deposits, withdrawals, and communications.
Information may also be obtained from payment providers, identity verification services, fraud prevention systems, publicly available records, and other lawful sources.
Clients are responsible for providing accurate and current information.
5.Purposes of Processing
Nexora Investments processes personal information for legitimate business purposes, including:
- Opening and maintaining trading accounts
- Verifying client identity
- Processing financial transactions
- Executing trading instructions
- Providing customer support
- Maintaining platform security
- Preventing fraud and unauthorized access
- Meeting legal and regulatory obligations
- Monitoring operational performance
- Improving website functionality
- Managing client relationships
- Communicating important account information
Personal information may also be used for marketing activities where permitted by applicable law.
6.Legal Basis for Processing
Where applicable data protection legislation requires a lawful basis, personal information may be processed on the basis of:
- Performance of contractual obligations
- Compliance with legal requirements
- Legitimate business interests
- Consent where required
- Protection of legal rights and interests
Where processing relies on consent, individuals may withdraw that consent at any time without affecting the lawfulness of processing already carried out.
7.Disclosure of Personal Information
Nexora Investments may disclose personal information to authorized third parties where necessary for business operations or legal compliance.
Such parties may include:
- Payment processors
- Banking institutions
- Identity verification providers
- Technology and hosting providers
- Trading infrastructure providers
- Professional advisers
- Auditors
- Regulatory authorities
- Law enforcement agencies
Third-party service providers are expected to maintain appropriate confidentiality and data protection safeguards.
The Company does not sell clients' personal information to third parties.
8.International Data Transfers
Personal information may be processed or stored outside the Client's country of residence.
Where cross-border transfers occur, the Company will implement appropriate safeguards as required by applicable data protection legislation.
Such safeguards may include contractual protections, adequacy arrangements, and other lawful transfer mechanisms.
9.Data Retention
Nexora Investments retains personal information for as long as reasonably necessary to provide services, fulfill contractual obligations, comply with regulatory requirements, resolve disputes, and maintain appropriate business records.
Certain financial and identification records may be retained after account closure where required by law.
When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable requirements.
10.Information Security
Nexora Investments implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, alteration, misuse, or disclosure.
Such measures may include:
- Encryption
- Secure communication protocols
- Access restrictions
- Authentication controls
- Security monitoring
- Employee confidentiality obligations
- System maintenance
- Security assessments
Although reasonable safeguards are maintained, no electronic storage or communication system can be guaranteed to be completely secure.
11.Cookies and Tracking Technologies
The Company's website may use cookies and similar technologies to support website functionality, maintain user sessions, improve performance, analyze visitor activity, and enhance security.
Where required by law, consent will be obtained before placing non-essential cookies.
Users may manage cookie preferences through available website controls or browser settings.
Disabling certain cookies may affect website functionality.
12.Marketing Communications
Nexora Investments may provide clients with information regarding products, services, educational resources, market updates, and promotional activities where permitted by law.
Marketing communications requiring consent will only be sent where the appropriate consent has been obtained.
Clients may withdraw marketing consent or unsubscribe from promotional communications at any time.
Essential account-related and regulatory communications may continue where necessary.
13.Data Protection Rights
Depending on applicable legislation, individuals may have rights to:
- Access personal information
- Request correction of inaccurate data
- Request deletion of personal information
- Restrict processing
- Object to certain processing activities
- Request data portability
- Withdraw consent
- Lodge complaints with a competent supervisory authority
Certain requests may be limited by legal obligations, regulatory retention requirements, or other lawful grounds.
14.Automated Processing
Nexora Investments may use automated systems to assist with fraud detection, account security, risk assessment, and compliance monitoring.
Where automated decision-making produces legal or similarly significant effects, the Company will comply with applicable requirements concerning transparency, human intervention, and individual rights.
15.Third-Party Websites
The Company's website may contain links to external websites or services.
Nexora Investments is not responsible for the privacy practices or security standards of independently operated third-party websites.
Users should review the relevant privacy policies before providing personal information to external services.
16.Children's Privacy
Nexora Investments' services are intended for adults legally eligible to enter into financial contracts.
The Company does not knowingly provide trading accounts to minors.
Where personal information relating to a minor has been collected improperly, appropriate action will be taken in accordance with applicable law.
17.Changes to This Policy
Nexora Investments may update this Privacy Policy to reflect changes in legislation, operational practices, technological developments, or business requirements.
Updated versions will be published through the Company's official website.
Where required by law, material changes will be communicated to affected individuals.
18.Contact Information
Individuals wishing to exercise their data protection rights or submit privacy-related inquiries may contact:
- Company Name
- Nexora Investments LTD
- Registered Address
- 233 Shoreditch High St, London E1 6PJ, UK
- support@nexora-inv.live
19.Policy Acknowledgment
By using Nexora Investments' services, individuals acknowledge that they have been informed of the Company's personal data processing practices as described in this Privacy Policy.
Where consent is legally required for particular processing activities, it will be requested separately and may be withdrawn in accordance with applicable law.